Author Archive

The literary critic Harold Bloom once said the measure of a work’s immortality is whether it bears re-reading. If we believe that, then generations to come will be puzzling over Adam Rifkin’s “Pandas and Lobsters: Why Google Cannot Build Social Applications.”

Granted, one reason I had to read it three times is because I have no idea what the hell he’s talking about. But re-read I did and not skip off to some other pursuit. That bears some relation to Rifkin’s point about Google’s difficulty with social apps, like Buzz. Historically, Google is about delivering information in an efficient manner so you can go do something else with. It makes you efficient the way a panda is efficient: eat-poop-eat-poop… for 16 hours a day. In contrast, social media platforms are all about sucking up your time.Facebook doesn’t help you eat. Or poop. It only helps you use Facebook. Or Farmville.

After researching what pandas do all day, I was struck by how panda-like we are when we use the Internet.

Roaming a massive world wide web of forests, most of our time is spent searching for delicious bamboo and consuming it. 40 times a day we’ll poop something out — an email, a text message, a status update, maybe even a blog post — and then go back to searching-and-consuming.

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Bollinger, the 19th president of Columbia University

It says a lot about how bad things are that in today’s Wall Street Journal Columbia University President Lee Bollinger tried to make a case for a government funding in news media.

His specious logic rests on the fact that Americans — “ironically,” in a misuse of the word — already consume state-supported news in the form of PBS and NPR here, and the BBC, Al Jazeera and China’s CCTV abroad and that all is well with that arrangement. It’s near impossible to get past the holding up of an official Chinese news source as an example of a flourishing press, but there’s more if you can control your laughter…

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It’s easy to hate on deals of the Conde Nast-Reddit variety. When a big traditional publisher snaps up a website with no clear strategy in mind — or at least no strategy made public — it begs more questions than it answers. What does an old-line company who excels at matching blue-chip advertisers with its gorgeous, glossy tomes want with a Digg-like site where readers suggest headlines and then are voted up or down by peers in the community? (Sample: “Do periods attract bears? Can they really smell the menstruation?”)

How Reddit fits into Conde’s future wasn’t obvious when the deal was done in 2006 and it’s less so now, what with Reddit asking for money from its community. It’s sad to see a site with such a strong community reduced to groveling for more funds to hire enough engineers to basically keep the site up and add some features. There are lessons here for those who still look at big traffic figures — and with 280 million views a month, Reddit pulls a ton — and assume that audience alone will prop up a business.

Here are a few things a ton of traffic won’t fix:

1. No revenue. Ok, This is a bit chicken-and eggy. In most cases, audience is the first step towards making a content outfit some money, but without any scratch a mature site like Reddit isn’t going to be a favorite of corporate overlords. That’s essentially Reddit’s explanation of what’s going on and it seems straightforward. As the Ning saga recently demonstrated, the days of tossing around big numbers of uniqiue visitors or page views as though they themselves indicated the health of a business have come and gone. Less simple is who to blame or where to go from here.

2. No clear path to real revenue. I’m not a regular Reddit user and I may be missing something, but it seems that the main way the site makes money is a little ad unit tucked into the right rail. This morning, it featured a house ad soliciting advertising. That’s unacceptable for an operation with the consumer traction Reddit has — even just from the advertising perspective. As a heavily-trafficked platform whose main laborers are its readers, Reddit should scale. Helping it do so, you would think, should have been job number-one for Conde.

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Here’s a word cloud based on transcripts from ESPN’s LeBron James leg-humping. It visualizes both Jim Gray’s interview and the follow-ups.

LeBron James decision data visualization

And here’s a visualization of more than 200 comments left in reaction to Decision on Cleveland.com. It shows relationships between words commonly linked by “and” in the thread. Note particularly the frequent combination of “Wade” and “Queen” and “Bosh.”

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I’m necessarily fascinated by Facebook. I adore the movies of David Fincher. I can tolerate Aaron Sorkin’s schtickiness. Jesse Eisenberg did young neurotic well in “The Squid and the Whale.”

So why am I not excited about “The Social Network,” the forthcoming fil-um about the shady-to-the-max early days of the social network?

Probably because the most recent trailer, the second so far, makes it looks like the movie will be an uber-serious, talky-to-a-fault snoozefest investigation into whether Mark Zuckerberg snatched the idea for Facebook from its original founders. I’m envsioning “Zodiac,” another Fincher effort, also uber-serious and talky but not necessarily too long, adapted for a maybe-maybe not-maybe-ok probably theft of intellectual property.

The trailer, while nicely produced, feels off tonally.

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In May and June, the Oriella PR Network surveyed 770 journalists in 15 nations. They were asked some touchy-feely questions, like whether they’re happy and satisfied (shockingly, yes, for the most part), and a bunch of questions that get to what the work of journalism is becoming in this chaotic time.

The trend that leaped out at me is the decline in journalists’ interest in multimedia content. While blogs and Twitter were on the rise, the percent of journos whose organizations produce online video clips dropped rather sharply, from 47% in 2009 to just under 40% in 2010. And that decline didn’t translate into getting more video-based publicity materials. Only 27% wanted links to video content from PRs, compared to 35% the year before. The proportion interested in audio content also shrank.

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The timeworn entrepreneurial model of fund it, build it, sell it is getting turned on its ear. In recent months, we’ve seen a rash of big companies more usually known as acquirers dip into the entrepreneurial process at an earlier stage and in very public ways.

One of the most popular ways of doing this is in the form of contests that seek to harvest entrepreneurial ideas while rewarding the people behind with support, guidance, and, in some cases, cold hard cash.

Far from exhaustive, here’s a list of three initiatives to foster — and fund — innovation that give big companies new ways to speak to their customers. As to the question of whether these programs are gimmicks designed to garner PR, only time will tell.

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Every year the ad industry descends on Cannes, in the south of France, to hand out a few trophy cases of work for the best efforts of the year. In typical French fashion, the ad festival’s relationship with the real day-to-day business of marketing is flirting at best. That June week is a time for pink wine, pinker skin, long, sweaty nights of networking, and the celebration of big, flashy ad campaigns. Extended, careful rumination on marketing’s eternal questions — what makes people buy, or simply like, your brand — does not exactly flourish in that tropical sun.

One of those things that doesn’t get much attention is the hard business of customer service, something that changed this year that changed with the handing of the Titanium Lion Grand Prix to Best Buy and agency Crispin Porter & Bogusky for their work on Twelpforce. The program takes the business of customer service, so often confined to call centers located in the land of God knows where and the return counters in stores, and opens it up for all to see. Employing Twitter — hence the “Tw” — and open to hundreds of Best Buy employees who can tweet from a single account, it’s the mobilization of the retailer’s army of experts to deal with customer complaints or question as they’re expressed in real time.

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Slate’s Jack Shafer asks what I often wonder: Why do people like Stanley McChrystal submit to profiles like the one in Rolling Stone that cost him his job?

For most players, there is no real reason to submit to an in-depth profile such as the one that Gen. Stanley McChrystal did for Rolling Stone, a profile that has cost him his command in Afghanistan. Was there any upside to agreeing to the profile? Had it contained none of the disparaging comments about the president, the vice president, their aides, and U.S. allies, McChrystal still wouldn’t have gained from the article’s publication. Magazine profiles don’t turn public opinion or influence Congress. They just don’t. So why bother?

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There was never much doubt that Viacom’s $1 billion copyright-infringement lawsuit against YouTube would fail. Most legal and media observers predicted a result not unlike the one handed down today by a federal judge who granted summary judgment for the Google-owned video-sharing site. Basically the judge said copyright-protected clips uploaded by YouTube users are protected under the Digital Millennium Copyright Act as long as YouTube takes down the clips when copyright-holders ask.

Even if it didn’t surprise, the ruling is still still sort of a symbolic moment that, if Viacom and other big content companies interpret it correctly, could lead them out of a Luddite frame of mind that has no room for a realistic understanding of how content is consumed and distributed today.

Here’s what needs to come next:

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